Applicable to: Supplier Hub
In order to display the items you're selling to your customers, you need to do these two steps:
First, create the item (SKU) in the Catalogue. This includes basic information that will be visible to all your customers such as the SKU name, category, UOMs, description. You only need to do this once per SKU.
Then add the items to the customer's market list. This is where you add two key details specific to the customer: the minimum order quantity (MOQ) and the unit price.
Catalogue
The first step to listing your item is to add them into the Catalogue. They will not be visible to your customers until you have added them into their market lists (see the section below).
Adding items
There are two ways to add items to the Catalogue:
1. Create items manually
In Catalogue, click Add new SKU at the top right of the page.
In the Add new SKU page, fill in the following details and click Done & list in catalogue to save.
Field | Mandatory? | Notes |
SKU name in catalogue | Yes | |
Supplier's Product Code | No | |
Select a category | Yes | |
Tax/GST/VAT % | Yes | See this article for more info. |
Photos | No | |
Base unit size | Yes | We recommend using the smallest unit size suitable for the item, e.g. 'ml' for liquids. |
Order unit size | No | These are unit sizes that are available for ordering the item. |
Description | No | |
Storage location | No | Add this info if you'd like your picking slips to be organised by its storage locations. |
Certification | No | You can upload proof of certification for Halal items. |
Condition | No | |
Shelf life | No | |
Country of origin | No | |
UPC No | No | |
Tags | No |
2. Bulk upload using Excel
You can bulk upload items using the Excel upload method:
In Catalogue, click Options at the top right of the page, and select Upload catalogue.
Download the sample template, and follow the instructions in the Instructions tab in the Excel file to fill in the data using the correct format.
Upload the file again on the same page and click Upload.
See the uploaded data in the Catalogue.
Marking items temporarily unavailable for sale
If there are Catalogue items that are temporarily unavailable at certain periods - eg. seasonal items or those that are currently out of stock - but you expect to remain saleable in the near future, you can temporarily remove them from sale by marking them as Unavailable.
In Catalogue, select the checkbox next to each item and click Mark as Unavailable.
Items marked as Unavailable will remain visible to customers in their market lists (if they have been added into those) but cannot be added to orders.
Deleting items
To delete items from the Catalogue, simply select the checkbox next to each item and click Delete.
Recovering deleted items
If you've accidentally deleted some items and would like to put it back to the Catalogue:
In Catalogue, click Options and select View deleted SKUs.
In the Deleted SKUs page, select the checkbox next to items you'd like to move back to the Catalogue and click Put back to Catalogue.
The items will be moved to Catalogue, but the status will be set as Unavailable (not available for ordering) until you change it to Available.
Customer market list
Items in the Catalogue are not visible or available to order until you add them to your customers' market lists.
Adding items or modifying price or MOQ
In Customers, click Actions next to the name of the customer and select View market list.
You may see one of these two options:
If this is a new market list or an empty one, you will see the following screen. Select either Add from Catalogue, or if you'd like to fully duplicate another customer's market list, select the Duplicate from another outlet dropdown.
If you are adding to a previously set up market list, you will see the existing list of market list items. Click Add from Catalogue at the bottom.
In the Select from Catalogue screen, select the checkboxes next to the items you'd like to add to the market list. For some SKUs you may see several UOM options. Enter the unit price and the minimum order quantity (MOQ) for each UOM.
When you're done, click Add to market list & save. These items will now be visible to customers and available for ordering.
Deleting items
To remove items from a market list:
In Customers, click Actions next to the name of the customer and select View market list.
Select the checkbox next to the items to delete, and click Remove from list at the top.
You'll be asked to confirm this action. Select Yes, delete.