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Cancel a Nomni Procure order after the delivery date

Cancel an order that wasn't delivered, with a reason.

After an order's delivery date, you can still cancel it in Nomni Procure if it wasn't delivered or was wrong.

Before you start

  • Nomni Procure on the web, with access to orders for this outlet.

Steps

  1. Open Orders and open the order.

  2. Click cancel.

  3. Choose a reason: not received, out of stock, wrong order, wrong supplier, missed delivery, or Other to type your own (up to 150 characters). A reason is required.

  4. Click to confirm the cancellation. The supplier is notified.

  5. If the order is linked to other orders, you can cancel just this order with Cancel order (not delivered).

If something goes wrong

  • "Can't cancel order": the order can't be cancelled at this stage. Contact the supplier directly.

  • The order was delivered but is wrong: record what you received instead, then raise it with the supplier.

Still need help?

Message us in chat or email support@nomni.ai with your venue name and a screenshot of the page.

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