Use this guide if you or someone on your team can't log in to Nomni Procure.
Before you start
Who: any user can reset their own password. Admins can add users and change their access.
You need: access to the email address on the user.
Reset your own password
Open the Nomni Procure login page.
Click Forgot password?.
Enter the email address on your user and click Send reset link.
Open the email and follow the link to set a new password.
Log in with the new password.
What you should see: the confirmation that your password was updated, then your dashboard when you log in.
On the mobile app you can change a password you know from More > Password & security > Change password.
For admins: help a user get access
Go to Users.
Check the user exists and that their email address is right. Fix it if needed and save.
Check they have access to the right outlets and Permissions.
Ask the user to reset their own password with Forgot password?. Admins can't see or set another user's password.
To add a new user, click Add new user, choose their outlets and permissions, and save. See Manage your users.
If something goes wrong
"Email not valid" on the reset page: there's no user with that email. Ask your admin to check the email in Users, or to add you.
The reset email didn't arrive: check spam and junk, and ask your IT team to allow emails from Nomni. Wait a few minutes before asking again.
Your company has no admin: contact us from your company email so we can check.
Need help?
Message us from the chat in Nomni Procure or email support@nomni.ai. Tell us your outlet, the supplier, the item and what you have already tried.