Applies to: Nomni Procure and Nomni Supply users.
A user's login email can't be changed. Instead, we create a new user with the new email and the same access, and disable the old user.
How to request the change
Message us from the chat in Nomni Procure or Nomni Supply.
Tell us the current login email, the new email, and which outlets the user needs.
Tell us if the new user should have the same access as the old one.
What you should see: a welcome email at the new address with a link to set a password. Check spam or junk if it doesn't arrive.
Adding users yourself
Admins can add users in the Buyer Hub: Users > Add new user, then pick the user type and outlets. See Manage your users.
If something goes wrong
The welcome or reset email doesn't arrive: check spam and junk, check the email is spelt correctly, then click I've forgotten my password on the login page to send a new link.
The user can log in but can't see an outlet: ask an admin to link the outlet to the user, then log out and back in.
Need help?
Message us from the chat in Nomni Procure or Nomni Supply, or email support@nomni.ai. Tell us your outlet or company name and add a screenshot. Never send us your password.