Skip to main content

An order didn’t arrive (missed delivery) on Nomni Procure

What to do when a delivery is missed

Quick answer: Contact the supplier first. If they’ll deliver later and that suits you, you don’t need to do anything in Nomni Procure. If the order won’t come, cancel it with Cancel order (not received).

This article is for Nomni Procure buyers (restaurants).


What to do

  1. Contact the supplier and ask about the delivery.

  2. If they reschedule and the new date works, leave the order as it is.

  3. If it won’t be delivered, open the order and tap Cancel order (not received). Choose the reason and confirm.

What you should see: The order shows as cancelled.

You can only cancel orders you created. If you can’t cancel it, ask the person who placed it, or email support@nomni.ai.


Need help?

Email support@nomni.ai or call 1300 445 483.

Did this answer your question?