If the Correct Order Was Placed but the Wrong Product Was Delivered:
Indicate the incorrect item on the delivery invoice.
Inform the delivery person about the issue.
Contact the supplier directly to arrange follow-up or replacement.
If You Ordered the Wrong Item by Mistake:
Contact the supplier to discuss the exchange procedure or other possible arrangements.
In both cases, ensure prompt communication with the supplier to resolve the issue efficiently.
Need help?
Contact Nomni Support via in-app chat or the help centre, or email support@nomni.ai. Phone (Australia): +61 1300 445 483.