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Issue a credit note in Nomni Supply

Credit a customer for missing or wrong items on an e-invoice

Applies to: suppliers issuing e-invoices in Nomni Supply.

Before you start

  • You can only add a credit note to an e-invoice that has already been issued.

  • If the e-invoice hasn't been issued yet, issue it with the correct quantities instead, and you won't need a credit note.

Steps

  1. Go to Invoices.

  2. Search for the invoice number. Invoices from Nomni orders use the format ZMPO- followed by the PO number.

  3. Open the options menu on the invoice and select Add credit note.

  4. Choose the items and quantities to credit.

  5. Save and issue the credit note.

What you should see: the credit note linked to the invoice. Your customer can see it in Nomni Procure.

If something goes wrong

I can't find the invoice: check the ZMPO- format, and check the e-invoice has been issued.

I credited the wrong items: void the credit note and create a new one. If you can't void it, send us the credit note number.

Need help?

Message us from the chat in Nomni Procure or Nomni Supply, or email support@nomni.ai. Tell us your outlet or company name and add a screenshot. Never send us your password.

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