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Why am I not getting new order notifications in Nomni Supply?

Set up default notification settings so new customer orders reach the right people

Quick answer: Log in to Nomni Supply on the web. Go to Customers . Then follow the steps below.

Applies to: suppliers using Nomni Supply.

Step 1: Check default settings

  1. Log in to Nomni Supply on the web.

  2. Go to Customers.

  3. At the top right, click Default settings.

  4. Fill in the notification email addresses and other settings that apply to all customers.

  5. Click Save.

What you should see: the settings saved. In each customer's settings, turn on Use default settings so they use them.

Step 2: Check the app

  1. Update the Nomni Supply app to the latest version.

  2. Log out and log back in with the account that should get notifications.

  3. Allow notifications for the app in your phone settings.

If something goes wrong

The app keeps flashing or won't load: use Nomni Supply on the web for now and tell us your phone model and app version.

I can't download pick or packing lists in the app: try on the web with Download pick list or Download packing list, and tell us if it still fails.

Need help?

Message us from the chat in Nomni Procure or Nomni Supply, or email support@nomni.ai. Tell us your outlet or company name and add a screenshot. Never send us your password.

You can also call 1300 445 483.

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